Gaming should always be enjoyable entertainment — not a source of financial stress or personal harm. do60 is deeply committed to providing a safe, fair, and transparent environment for every player on our platform.
Adults Only — 21+ Required to PlayAt do60, we believe responsible gaming is not a checkbox — it is a genuine operating principle that shapes how we build our platform, design our features, and interact with our players. We serve Indonesian players across cities including Jakarta, Surabaya, Bandung, Medan, and Bali, and we recognize that the social and financial wellbeing of our community matters far more than any short-term revenue metric.
Online gaming — whether that involves sports betting on BRI Liga 1 matches, live casino tables, or togel (Indonesia's traditional numbers lottery) markets — carries inherent financial risk. Our role is to ensure that every player on do60 has access to the tools, information, and support they need to keep that risk within healthy boundaries.
This page explains the practical responsible gaming tools built into the do60 platform, how to recognize early warning signs of problem gambling, and how to get immediate help from our support team. If you feel that gambling is having a negative impact on your life or the life of someone you care about, please reach out to us — our Indonesian-speaking support team is available 24 hours a day, 7 days a week.
If it stops feeling like entertainment, it is time to pause. do60 gives you the tools to stay in control at every step.
do60 provides a comprehensive suite of player-controlled tools designed to keep your gaming activity within safe, enjoyable boundaries.
Set a daily, weekly, or monthly cap on the amount you can deposit into your do60 account. Once set, deposit limits take effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the change is applied — giving you time to reconsider. Lowering a limit is always instant.
Need a short break from gaming? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. Your existing balance is preserved and available for withdrawal once the period ends. Time-outs cannot be shortened once activated.
For players who need a longer or more permanent break, self-exclusion locks your account for a minimum of 6 months, or permanently if you choose. During self-exclusion, you will not receive any marketing communications from do60. We take self-exclusion requests extremely seriously and process them within 24 hours of your request being received.
Set a maximum net loss threshold over a defined period — daily, weekly, or monthly. When your net losses reach the limit you set, further wagering is paused until the period resets. This tool ensures that a losing streak cannot spiral beyond a boundary that you yourself have defined in advance while in a clear state of mind.
Request a full gaming activity statement for any date range covering your deposit history, withdrawal history, net wagering results, and time spent on platform. Reviewing your activity statement regularly is one of the most effective ways to stay objective about your gaming habits and recognize early-stage warning signs.
Promotional messages — bonus offers, free-play notifications, seasonal campaigns — can sometimes act as triggers that encourage gaming beyond your intended budget. At any point, you can opt out of all marketing communications from do60 via your account settings or by contacting support. This takes effect within 24 hours and does not affect your account functionality.
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. It rarely announces itself clearly — it tends to develop gradually, which is why honest self-reflection matters. If you find yourself answering "yes" to several of the questions below, we strongly encourage you to contact our support team or activate a self-exclusion period.
Understanding where the line sits between entertainment and harmful behavior is an important part of staying in control. The table below outlines the key distinctions:
| Healthy Gaming | Warning Signs |
|---|---|
| Playing within a pre-set budget | Exceeding your budget regularly |
| Treating losses as the cost of entertainment | Chasing losses to "break even" |
| Stopping when you reach your limit | Inability to stop even when you want to |
| Gambling is one of many leisure activities | Gambling dominates your free time |
| Open about your gaming with family | Hiding activity from people close to you |
| Playing with disposable income only | Using essential funds or borrowing to play |
| Gaming does not affect your mood or relationships | Gaming causes anxiety, conflict, or depression |
No exceptions. No workarounds. Every account on do60 must belong to a person aged 21 or over.
do60 enforces a strict minimum age of 21 years for all registered players. This is both a legal requirement and a core ethical commitment. We do not make exceptions under any circumstances.
During the KYC (Know Your Customer) verification process — which is mandatory before any withdrawal is processed — every player must submit a valid government-issued identity document confirming their name, date of birth, and Indonesian residency. Accepted documents include a KTP (Kartu Tanda Penduduk), a valid passport, or a SIM (Indonesian driver's license).
If our verification team determines that an account holder is under the age of 21, the account is immediately suspended, all deposits are returned to the originating payment source, and the account is permanently closed. Any winnings accumulated on an underage account are forfeited without exception.
If you share a device with minors, we strongly recommend using parental control software to restrict access to online gaming platforms. do60 is not responsible for minors accessing the platform on a shared device where parental controls have not been enabled.
If you believe gambling has become a problem for you or someone you know, follow these steps. Our team responds promptly and without judgment.
Recognizing that gambling may have become a problem is the most important step. It takes honesty and courage — and it is the foundation of everything that follows. You do not need to have reached "rock bottom" to ask for help.
Reach our Indonesian-speaking support team via 24/7 live chat on the platform, or email us at [email protected] with the subject line "Responsible Gaming — Urgent". We will respond within minutes during live chat, or within 24 hours by email.
Our support team will immediately apply the responsible gaming tool of your choice — a time-out for a short break, or full self-exclusion for a longer period. This happens within 24 hours of your request, and in most cases within the same support session.
If you are activating self-exclusion, you can request withdrawal of your remaining account balance to your verified bank account (BCA, BRI, BNI, Mandiri, or other registered payment method) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) before the exclusion takes full effect.
For ongoing counseling, behavioral support, or financial guidance, we encourage you to speak with a qualified mental health professional. do60 support staff can signpost you toward relevant resources and will always treat your situation with complete confidentiality and compassion.
For the majority of players who game responsibly, these practical guidelines help maintain a healthy relationship with online gaming over the long term.
do60 goes beyond minimum compliance — these are the standards we hold ourselves to as a platform that genuinely cares about player wellbeing.
Every account is subject to mandatory identity and age verification before withdrawals are permitted. We take underage access seriously and act immediately when a violation is identified.
Our dedicated support team includes Indonesian-speaking agents available around the clock via live chat and email. Responsible gaming requests are treated as priority cases with same-session response times.
Our platform uses automated behavioral monitoring to identify patterns that may indicate problem gambling — such as rapid deposit sequences or unusually large loss streaks — and flags these for a human review.
Players who have activated self-exclusion or a time-out are immediately removed from all marketing lists. We will not contact you with promotional material during any responsible gaming cooling-off period.
All responsible gaming requests and self-assessment data are handled with complete confidentiality. Your decision to seek help is treated with sensitivity and will not affect your future account standing once a return is appropriate.
do60 reviews its responsible gaming policies and tools annually to ensure they remain aligned with international best practices. We actively improve our safeguards based on player feedback and emerging research into problem gambling prevention.
Whether you have a question about our responsible gaming tools, need to activate a self-exclusion, or simply want to talk to someone — our support team is available 24/7. You are never alone at do60.
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